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Policies

Payment Policy
We require payment in full at the time of service. For your convenience we accept Visa, MasterCard, Discover, CareCredit, cash and personal checks. CareCredit is a credit card which can only be used for medical purposes that offers low or no interest payment plans. If you are interested in CareCredit visit their website www.carecredit.com for more information. You may apply for CareCredit at our office. A fee of $20.00 will be charged to your account for any/all/each returned checks. All future payments must be made by way of cash, debit or credit card.

Appointment Policy
To allow ample time for all patients and scheduled surgical procedures we operate primarily by appointment. Emergency cases shall always receive top priority which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time. We ask that you give 24 hours notice for any appointment or surgery cancellations. A fee of $25.00 will be charged to your account for any appointments that are not cancelled within a 24 hour period.

Emergency Visits
We will make every effort to see sick or injured pets as quickly as possible. Please call the office as soon as possible so we can prepare for your emergency, or direct you to the nearest emergency veterinary practice. However, we are not an emergency facility, and are not able to offer the 24 hour emergency care that some patients may need. We refer emergencies to Massachusetts Veterinary Emergency Hospital or their affiliate, Bulger Veterinary Hospital

Patient Arrival Policy
Even though we make every effort to make our patients feel comfortable during visits they may be a little uneasy about new people, surroundings, or other pets. We require that all animals be placed on a leash or in pet carriers before entering the clinic. Surgery Policy Surgeries are offered each Tuesday and Thursday. Drop-off is between 7:45 - 8:00am on the morning of your scheduled surgery. Post surgery discharge is between 4:30-5:00 pm. If you need to arrange for alternative times, please call the office prior to the day of surgery. Your pet needs to be fasted (i.e. no food or water) after 6:00 pm the night prior to the scheduled surgery. Please note, pre-surgical bloodwork must be scheduled 5-14 days prior to surgery