Our Hospital Policies
Client Dismissal Policy
Hamilton Wenham Veterinary Hospital is committed to fostering positive and professional relationships with our clients. However, in instances where a client’s behavior demonstrates disregard for the physical, mental, or emotional well-being of hospital staff or property, HWVH reserves the right to terminate the veterinarian-client-patient relationship (VCPR). Examples of such behavior include, but are not limited to, non-compliance with state-mandated health protocols (e.g. Rabies vaccination), non-payment for services, and disruptive behavior (profanity, verbal abuse, sexual harassment). Written notification (either via letter or email) will be sent to the client notifying them of termination of VCPR. Clients will be provided a copy of their pet’s medical records, and all reasonable efforts will be made on the part of HWVH to ensure continuity of care.
Missed Appointment Policy
We make every effort to see as many pets as possible during the course of our day, often working into lunch and after hours to provide timely, compassionate care for our patients. A missed appointment is a lost opportunity to have cared for another pet in need. We kindly ask that clients provide us with at least 24-hour’s notice if they need to cancel or reschedule their appointment.
1. Established clients that miss (“no-show”) an appointment may be subject to a missed appointment fee of $45. The application of this fee is at the discretion of the on-duty veterinarians and practice manager.
2. New clients (those with no previous relationship with HWVH) that miss their first appointment without a 24-hour notice will automatically be subject to a missed appointment fee. Fees must be paid before rescheduling any future appointments.
3. New or existing clients that miss (no-show) a scheduled surgery or procedure may be required to put down a 50% deposit before rescheduling.
Privacy Policy
At Hamilton Wenham Veterinary Hospital (“we,” “us,” or “our”), we value your privacy and are committed to protecting your personal and pet-related information. Please click the link below to view Privacy Policy which describes how we collect, use, share, and safeguard your data.